Call Center Services
iShore Software Solutions is an all-in-one, adaptable, and scalable call centre network that turns a traditional phone-based call centre into a true multi-tenant and two-way connectivity hub with Omni Channel access functionality like calls, SMS, e-mail, talk, and social media device convergence like Whatsapp, Facebook, Twitter, and LinkedIn.
iShore highly trained live agents are versatile and nimble, with experience working on both B2B and B2C campaigns.
Why Partner With Us?
Clients can focus on their main business duties and do what they do best with our call center services. Businesses may run more efficiently while cutting costs thanks to our experience managing contact centers, client interactions, market research, and a variety of other corporate management positions. Hiring us as your outsourced call center partner will provide you with the best value while also allowing you to compound your development.
Services Offered By Us
iShore Software Solutions Telemarketing & Call Center Services assist the company in increasing profitability by advancing promotional activities by successful telemarketing and telesales strategies.
Inbound call center services
Outbound call center services
Technical support services
CCTV monitoring services
Email support services
Chat support services
Benefits Of Our Services
1. Improved reporting features
Other capabilities of call center applications include enhanced operations monitoring. This incredible software provides corporate managers with all of the information they need to create actionable strategies and make important decisions.
2. Enhanced productivity and efficiency
The call center software framework increases total efficiency and allows for the effective handling of phone calls. Agents that use the app can manage both inbound and outbound calls easily and conveniently.
3. Increased communication and responsibility
Furthermore, call center software provides better responsibility – each employee explicitly acknowledges personal roles in sales procedures and customer care, allowing him or her to be kept accountable for both success and failure.
4. Enhanced data access
Agents provide greater access to a client's data through call center tools. Call center software centrally organizes customer records, storing information ranging from contact information to transaction and operation history. Which enables agents to communicate with customers in a more timely, thorough, and personalized way.
Get a Quote
Please Let us know what you are looking for and we'll be happy to connect with you