Dynamics 365 is a collection of integrated, modular SaaS apps and services that are designed to alter and enhance your core customers, workers, and business operations. It integrates your data, business logic, and operations, combining CRM and ERP features.
Business Central is a cloud-based, all-in-one business management solution that allows companies to migrate from entry-level accounting software or a legacy ERP system to a single, complete solution for managing finances, operations, sales, and customer care.
Dynamics 365 Finance & Operations is a cloud-based Enterprise Resource Planning (ERP) solution that is well-suited for big and diverse businesses. It allows you to keep track of your whole financial and inventory situation.
Salespeople may use Dynamics 365 Sales to develop strong client connections, take action based on insights, and complete transactions quicker. Keep track of your accounts and relationships with Dynamics 365 Sales, nurture your sales from lead to order, and develop sales materials.
Dynamics 365 Customer Service is a customer support automation module that simplifies case and knowledge management, allows customized customer service with a 360-degree customer perspective, and delivers dashboards and reports that provide visibility into customer service department performance.
The Dynamics 365 Field Support business application enables businesses to provide physical service to customers. The program blends process automation, scheduling algorithms, and mobility to prepare mobile workers for success when they're on the job addressing problems for consumers.
Building brand loyalty via tailored customer experiences, increasing revenue through enhanced staff productivity, optimizing operations to minimize costs, and driving supply chain efficiency are all possible with Dynamics 365 Commerce, resulting in superior business outcomes.
It's an expansion of Dynamics 365 Finance's current project management and accounting components, as well as Microsoft's earlier Project Service Automation (PSA) solution.