Mitigate supply chain issues
Create an intelligent and resilient supply chain
Build an adaptable supply chain that automatically reacts to challenges using real-time visibility, agile planning, and business continuity.
Design products with speed and accuracy
Accelerate time to market with centralized product information management, and ensure accuracy with engineering change management.
Plan with confidence and agility
Predict demand using AI and make inventory decisions with priority-based supply planning in near-real time, eliminating stockouts and overstocking.
Procure with strategy and cost efficiency
Streamline procurement processes and improve cost management by using vendor collaboration portals and linking to vendor catalogs.
Produce with innovation and sustainability
Build agile manufacturing processes using the Internet of Things (IoT) and mixed reality while working with your existing manufacturing execution systems.
Deliver with consistency and expediency
Expedite delivery times by optimizing inventory, automating warehousing operations, and increasing throughput.
Operate with precision and foresight
Perform proactive equipment maintenance to reduce downtime and enhance inventory accuracy with automated cycle counts to maintain operational excellence.
Earn customers for life
Automate self-service with virtual agents and rich knowledge base portals.
Personalize customer interactions using connected experiences.
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Use AI-driven insights and analytics to improve agent and customer experiences.
Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.
Dynamics 365 Customer Service
Dynamics 365 Customer Service
- Native voice
- Integrated case management
- Customer support timeline
- Built-in transcription and translation
- Real-time sentiment analysis
- Context-driven agent suggestions
- Embedded IoT data
- Agent alerts
- Visibility into issue history
Dynamics 365 Finance Service
Dynamics 365 Finance & Operations is a cloud-based Enterprise Resource Planning (ERP) system well-suited for large or diversified companies. It offers you the ability to keep track of all your finances and inventory.
Implementation
Modernize your customer service and boost your customer experience by implementing Microsoft’s Dynamics 365 Customer Service Capabilities.
Get StartedUpgrade
Prepare your system to overcome business complexities and drive challenges through a Customer Service Automation upgrade.
Get StartedSupport
Boost customer experience, drive customer retention, and ensure a sustainable customer relationship with seamless support services.
Get Started