Overview

What is Power Virtual Agents?

Power Virtual Agents is a tool to build powerful chatbots without the need to write code, and that allows you to automate communication with potential clients or employees. The goal is to easily create and maintain virtual agents without programming, using a guided graphical interface without the need for data analysts or developers.

The very first feature of the platform is no doubt the easy-to-use graphical interface that helps in creating chatbots in a super comfortable and easy way. The creator does not have to be any developer, data scientist, or AI expert.

The platform offers a plethora of tools and functions that help the user in understanding how to do what in creating the chatbot that is required for the purposes that the organization has.

Create the extra help you need

Quickly build sophisticated, AI-powered bots for a range of requests-from providing simple answers to common questions to resolving issues requiring complex conversations.

01
Build bots quickly and easily

Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.

02
Deploy across channels and languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

03
Scale securely with centralized management

Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

04
Improve your bots over time

Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.


Amplify the value of your bots

Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.

01
Included in Microsoft Teams

If your organization uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.

02
Included with Dynamics 365 Customer Service

If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.

03
Includes Power Automate functionality

Add automation to your bots using the included Power Automate digital process automation capabilities and more than 450 prebuilt connectors—at no extra charge.

04
Extends to Azure

Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.


power virtual agents services

We offer a full range of services to support you on your Dynamics journey including implementation, upgrade and support.

01
Implementation

Implementation

Successfully implement Power Virtual Agents solutions by our experts to ensure your needs are met on time and within budget.

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02
Support

Support

Get constant and seamless support from Dynamics Square team to manage your Chat bot

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