Power Virtual Agents is a tool to build powerful chatbots without the need to write code, and that allows you to automate communication with potential clients or employees. The goal is to easily create and maintain virtual agents without programming, using a guided graphical interface without the need for data analysts or developers.
Quickly build sophisticated, AI-powered bots for a range of requests-from providing simple answers to common questions to resolving issues requiring complex conversations.
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.
If your organization uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.
If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.
Add automation to your bots using the included Power Automate digital process automation capabilities and more than 450 prebuilt connectors—at no extra charge.
Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.
We offer a full range of services to support you on your Dynamics journey including implementation, upgrade and support.