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Our offshore Technical Support Representative provides technical assistance and support to customers who are using software, hardware, or other technical products or services. Their role and responsibilities include:
Technical Support Representatives respond to customer inquiries via phone, email, or chat, providing assistance and troubleshooting.
They diagnose and troubleshoot technical issues, often using remote support tools to access customers' computers or devices.
They provide solutions to customer problems, often through step-by-step guidance or providing workarounds for known issues.
When they are unable to solve a customer's problem, they escalate the issue to higher-level technical support teams or product specialists.
Technical Support Representatives document each interaction with a customer, including the issue, steps taken to resolve it, and any follow-up required.
They provide feedback on customer issues to product teams, helping to improve product quality and customer satisfaction.
Technical Support Representatives stay up-to-date with the latest product features and updates to ensure they can provide accurate information to customers.
Being a top IT Resource Provider Company in India, We present flexible Hiring options from which you can select the best suitable one to your project. Our Dedicated Team for hire can be leveraged on full-time, part-time or on an hourly basis.